Shipping Policy

Shipping policy

The time needed to prepare and ship an order varies from time to time. Every order is packed with the utmost care as promptly as possible. Getting your package to you is my top priority, this is a one woman owned business and your patience is so greatly appreciated. Please allow 1 to 7 business days for me to process and ship your order if it is an in stock item. Custom pours can take up to 3 weeks to process due to cure time. Once your package is picked up by the carrier, transit time varies from 1 to 5 days depending on your location. During the summer months packages will only ship Monday through Wednesday to avoid candles sitting in hot mail trucks and melting. Please check your tracking during these months and bring in your packages asap.

I will always do my best to meet these shipping estimates, but cannot guarantee them. Once your package leaves my shop, I have no control over when or how it is delivered. Please note: I am unable to offer refunds or replacements of our products for lost or stolen packages at this time. If your package is missing, please reach out to the carrier to file a claim for a full refund of your order. If you have any issues filing a claim, feel free to contact me for help. I am not liable or responsible for any delays, re-routes, or failed deliveries of your package.
If you have any concerns with the status of your order or your items were damaged in shipment, contact me with photos and your order number at: contact.amberandoak@gmail.com